- Customers can order Innovative Intelligent Automation Solutions for Customer Service teams directly from Avaya and its channel partners.
- Enables easier access to Avaya-compatible technology that extends the value of a company’s contact center network.
ATLANTA–(BUSINESS WIRE)–Today Intradiem announced that its portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program. Avaya is a global leader in solutions to enhance and simplify communications and collaboration, delivering open, intelligent and customizable solutions for contact centers and unified communications that create seamless communication experiences for customers and employees.
The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to the Avaya portfolio.
Intradiem’s solutions offered through the program have been compliance-tested for compatibility with Avaya Call Management System (CMS) and Avaya Aura® Application Enablement Services (AES). By integrating with an Avaya platform, it makes it easy for companies to dramatically increase productivity, reduce handle time, and increase agent engagement all while improving the customer experience. As part of the Avaya orderable solution set, Intradiem’s solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates Intradiem’s Intelligent Automation solutions.
“Intradiem is thrilled that Avaya customers will now be able to easily add Intradiem’s Intelligent automation solution to existing contracts to quickly boost productivity, enhance employee engagement, and improve the end-customer experience,” said Matt McConnell, Intradiem CEO. “Intradiem’s enterprise-grade cloud solution has been proven across a range of Avaya customers, and this partnership will deliver our proven cost-saving solutions to an even broader range of customers.”
“Partnering with Intradiem through our Select Product Program enables us to deliver unparalleled cost savings and agent engagement benefits to our customers,” said Eric Rossman, Avaya vice president of Technology Partners and Alliances. “Avaya and Intradiem are committed to deliver these AI-powered solutions to the broader market.”
Intradiem and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Streamlined ordering through the Select Product Program is available for Intradiem’s solutions in the U.S., Canada, EMEA, and Asia Pacific. Offers may vary by country. Delivery, implementation, service and support are provided by Select Product Program companies.
Avaya, channel partners, communications solutions, devconnect, developers, resellers
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.
Intradiem provides intelligent automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on a guaranteed return on their investment, with a 2X payback typical in the first year and 3-5X in subsequent years. Each year Intradiem powers more than one billion automated actions and helps customers save more than $100 million.
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